Tuesday

2:00 pm - 4:00 pm

T36: 

Create the Extraordinary! Enhancing Satisfaction by Cultivating Resident Engagement Skills

Level: Advanced

At the heart of human interaction is the desire to connect meaningfully. Many times, we don’t know how to have purposeful resident exchanges. The inability to connect meaningfully can hamper our residents’ ability to feel satisfied and ultimately healthier. This interactive session offers exercises and strategies to consider other viewpoints, expanding an understanding of resident perspectives. It examines the impact of respect on satisfaction. Group activities broaden understanding of how empathy can be more fully incorporated into task-oriented daily routines. Ways to nurture a more interdependent community environment through the use of resident and family councils will also be explored.

Claudia Blumenstock, LNHA, Founder & CEO
Copernicus, Inc.