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Quality Improvement


Changing Culture, Changing Care

S.E.R.V.I.C.E. FIRST – Leadership in the Health Care Business

Product #1000SG

This book describes how to change the culture of a long term care facility, and at the same time refine your leadership skills.  The goal of this book is to make long term care more compassionate, effective, and successful through the leadership of the administrator.  S.E.R.V.I.C.E. refers to service, education, respect, vision, inclusion, communication and enrichment - each with its own chapter and examples.

Susan D. Gilster, Ph.D.

$24.95 Member

$33.95 Non-member