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Director of Housing Services


Status Interviewing
Type Full-time
Location Marion, OH
Company Info UNITED CHURCH HOMES INC
170 East Center Street
PO Box 1806
Marion, OH 43302
http://unitedchurchhomes.org
Description ESSENTIAL FUNCTIONS: Directly supervises UCH Regional Housing Managers. Carries out supervisory responsibilities in accordance with the UCH policies and applicable laws in the following: Interviewing, hiring, and training employees, Planning, assigning, and directing work; Appraising performance; Rewarding and disciplining employees; Addressing complaints and resolving problems. Coordinates customer service and resident relations including training staff on appropriate customer service techniques; responding to complaints from clients including phone and/or in person meetings with residents and staff to solicit information and prepare recommendations to resolve the complaint. Coordinate hearings and related legal compliance processes with UCH legal counsel. Ensures compliance with EEOC, Fair Housing, federal, state, and local regulations and adherence to any other applicable laws. Develops and directs implementation of operational plans and procedures for administration of housing communities. Assists Regional Housing Managers and Housing Managers in the development of marketing plans and policies for housing communities; Provides assistance in updating Affirmative Housing Marketing Plans as needed. Directs routine communications and contacts with regulatory officials, residents, and others concerning Housing Communities. Coordinates planning and preparation of annual housing managers’ conference and other training sessions as necessary. Reviews monthly accounting and compliance reports including but not limited to: Budget comparison reports; accounts receivable reports; balance sheet and profit & loss statements; EIV; marketing reports, etc. Approves expenditures of the housing communities greater than $2,500. Expenditures greater than $3,500 require approval of the V.P. Housing Services. Conducts analyses of management and maintenance costs of housing communities to determine areas where cost reductions can be affected. Reviews and assists with annual Housing Community budget preparation as necessary. Reviews and assists with timely submissions of rental subsidy renewals, funding requests, rent schedules, etc. prepares HUD correspondence as required. Directs the Regulatory Body physical and management reviews and Management Agent/Owner responses. Reviews Facility Inspection reports completed by Regional Housing Managers. Assists in the integration of newly acquired or managed communities into United Church Homes. Participates in semi-annual facility Board of Director meetings and Board of Director visits to sites as directed. Attends HUD and management seminars as assigned, and shares information gleaned from the seminar with Housing Services staff. Follows industry trends in trade publications and shares pertinent information with Housing Services Staff. POSITION QUALIFICATIONS: Management Skills – Ability to organize and direct oneself and effectively supervise others. Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Interpersonal – Ability to get along well with a variety of personalities and individuals. Presentation Skills – Ability to effectively present information publicly. Communication Oral – Ability to communicate effectively with others using the spoken word. Communication Written - Ability to communicate in writing clearly and concisely. Organized – Possessing the trait of being organized of following a systematic method of performing a task. Analytical Skills – Ability to use thinking and reasoning to solve a problem. Problem Solving – Ability to find a solution for or to deal proactively with work-related problems. Decision Making – Ability to make critical decisions while following company procedures. Education: Bachelor’s degree (four-year college or technical school) Required, Field of Study: Business or Social Services Experience: Five (5) to ten (10) years of experience in housing management or related or equivalent combination of education and experience; Prior supervisory experience required; HUD Multifamily and LIHTC experience required Computer Skills: Must be able to proficiently operate a computer, the Internet, Microsoft Office, other relevant software, and basic office equipment; Must be adept at using HUD and internal accounting software Certifications & Licenses: Must possess a valid driver’s license and have reliable transportation; Must possess a Certified Occupancy Specialist certificate or equivalent. Other Requirements: Prior experience or training in accounting/budgets required; Prior experience with rental subsidies, HUD policies, Section 8, and Low-Income Housing Tax Credits required; Strong interpersonal skills; Strong organizational and multi-tasking abilities; Ability to read and interpret documents such as procedure manuals, HUD handbooks and notices; Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization; Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals; Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook.
How to Apply Please visit JoinUCH.org to apply.
Date Posted Wednesday, December 19, 2018