|
New Consumer and Workforce Satisfaction Data Shows Continued Progress |
|
|
|
New Consumer and Workforce Satisfaction Data Shows Continued
Progress
A new 2008
National Survey of Consumer and Workforce Satisfaction in Nursing Homes released
by independent research firm My InnerView (MIV) finds that 85 percent of
consumers report their satisfaction as either “excellent” or “good,” while 66
percent of care staff also say their facility is an “excellent” or “good” place
to work. These satisfaction levels represent the highest levels yet in terms of
consumer and staff satisfaction reported by My Innerview. The report also
indicates that “although satisfaction levels are high, job stress is a
significant opportunity for nursing home leaders to address in order to improve
nurse and nursing assistants’ satisfaction, while meeting resident choices and
preferences is one of the top priority items for improving resident and family
satisfaction.” Other highlights of the report include data that support the view
of aligning financial incentives with organizational performance. MIV officials
note increases in survey participation have driven the size of the report’s
database to an all time high. Every year since 2005, the number of nursing homes
participating in the voluntary surveys has increased — reaching one in every
three facilities in the United States as of 2008. According to the report,
responses from 223,449 employees, 54,711 residents and 146,949 family members in
5,075 nursing facilities across the United States are included in the study. For
additional information please go to My
Innerview.
|
