AHCA Quality Report Shows Satisfaction Levels Growing
Approval rankings for skilled nursing centers jumped nine percentage points in three years for those receiving care for 30 days or less, according to a new national quality report released today. The satisfaction data, collected from more than 96,000 short-stay patients and analyzed by My InnerView, revealed that 87 percent of those respondents would recommend their facility – up from 78 percent in 2008. The 2012 AHCA Quality Report is the most comprehensive collection of data available on the standard of care in America’s skilled nursing and rehabilitation centers. In addition to customer satisfaction, the annual report found that these centers have improved in a variety of other quality indicators while also preparing for changing payment models based on quality outcomes. The 2012 Quality Report found that skilled nursing centers are improving standards of care in a range of areas:

• Over the last five years, skilled nursing centers have improved in 12 out of the 15 total Quality Measures as computed by CMS.
• The number of facilities receiving a rating of four or five stars through CMS’ Five-Star Rating System has steadily increased to a combined 43 percent. The number of facilities receiving a one or two star rating has correspondingly decreased.
• On average, the amount of direct care nursing time per resident day has shown a steady increase for all levels of nursing staff. From 2009 to 2010, turnover decreased for all nursing staff by 5 percentage points.