AHCA Quality Report Shows Satisfaction Levels Growing
Quality Report Shows Satisfaction Levels Growing
rankings for skilled nursing centers jumped nine percentage points in three
years for those receiving care for 30 days or less, according to a new national
quality report released today. The satisfaction data, collected from more than
96,000 short-stay patients and analyzed by My InnerView, revealed that 87
percent of those respondents would recommend their facility – up from 78
percent in 2008. The 2012 AHCA
Quality Report is the most comprehensive collection of data available on
the standard of care in America’s skilled nursing and rehabilitation centers.
In addition to customer satisfaction, the annual report found that these
centers have improved in a variety of other quality indicators while also preparing
for changing payment models based on quality outcomes. The 2012 Quality Report
found that skilled nursing centers are improving standards of care in a range
Also, customer satisfaction remains high among
long-stay residents at 89 percent as well as among families at 87 percent.
the last five years, skilled nursing centers have improved in 12 out of
the 15 total Quality Measures as computed by CMS.
number of facilities receiving a rating of four or five stars through CMS’
Five-Star Rating System has steadily increased to a combined 43 percent.
The number of facilities receiving a one or two star rating has
average, the amount of direct care nursing time per resident day has shown
a steady increase for all levels of nursing staff. From 2009 to 2010,
turnover decreased for all nursing staff by 5 percentage points.