Survey Results Show Positive Perceptions
National Research Corporation (NRC) released its annual satisfaction reports for skilled nursing care centers and assisted living communities (My InnerView is a product of NRC). According to the studies, skilled nursing satisfaction ranges from 87% for residents to 89% for families and for assisted living satisfaction ranges from 91% for residents to 93% for families (of those who responded to the surveys). The employee engagement measures tell a similar story with regard to staff recommendation as a place to work. The top drivers for recommendation include: care and concern of staff; responsiveness of management and staff; and, competency of staff. “Safety of facility” scored as the highest non-relationship-based measure to affect customer recommendation. The database used for the reports is the largest source for long term care and senior living metrics in the U.S. Data include measurements from more than 7,000 skilled nursing homes and assisted living communities. The majority of the results are from AHCA and National Center for Assisted Living (NCAL) member facilities and communities.