Survey Savvy

A Staff Training Video for Nursing Home Surveys

This video teaches your frontline staff how to deal with surveyors, and is of particular interest in the seven states that currently have a QIS Survey, which has a stronger focus on frontline staff.

• How to react and whom to contact the moment surveyors arrive
• Types of issues staff should be sure to be careful of while being surveyed (especially resident privacy and dignity issues)
• How to answer surveyors questions, even if staff doesn’t know the answer
• Proper survey etiquette (including body language)
• How to provide timely resident care and deal with surveyors at the same time

Includes a CD-ROM that includes lessons plans, a quiz, and a printable checklist for staff for use when surveyors come.

HCPro, 2007, DVD + CD-ROM