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Risk Management Through Exceptional Customer Service |
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| Price:
$199.00
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Risk Management Through Exceptional Customer Service Did you know that 91 percent of all claims against LTC facilities are filed by disgruntled sons and daughters of residents? This fact makes it critical for all LTC facilities to build a strong working relationship with residents and families to reduce the risk of lawsuits. This training program teaches your staff how to provide excellent customer service, how to deal with difficult family members, and how to measure customer satisfaction. This program is suitable for everyone in the facility—from administrator to frontline staff. The program includes: § Training Guide and CD-ROM § Staff Training Handbooks (10 copies) § Buttons (10) with customer service logo § Laminated tip sheets (10) § Posters (3) to display your facility’s commitment to honesty, good attitude, respect, and ethics HCPro, 2003, pb, 82 pages, CD-ROM, 3 posters, 10 staff training handbooks, 10 buttons, 10 laminated tip sheets |
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Last Updated: Sunday, 12 October 2008 15:43
