The Facility-Based Risk Management Program
	Price: $172.95
	Authored by Tra Beicher, this book is written from the customer services’ perspective at the facility level. This publication will instruct staff on how to handle families and residents who are unprepared for long term care, who have unrealistic expectations, or who are involved in critical incidents. It is also beneficial in helping staff reduce exposure by thoughtfully and comfortably approaching each encounter and by creating the necessary documentation.
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Last Updated: Sunday, 12 October 2008 15:42