Developing a Quality Management System

Bernie Dana draws on his 28 years of experience as an executive and consultant, his academic training and research in quality management, and his involvement in the AHCA/NCAL National Quality Award program in developing this practical guide to creating a quality management system in your organization.  He begins with the crucial role of leadership and the basics of quality that will enable leaders and supervisors to shift from the inspection-oriented and crisis management thinking that is often embedded in long term care.  He then provides practical guidelines for developing six essential elements of a quality management system that will be the foundation for continuous performance improvement.  This new edition provides a step-by-step process for developing a long-range plan and creating and using a balanced scorecard of key measures to assess organizational performance.  This a companion book to Continuous Quality Improvement: Using the Regulatory Framework.

AHCA, 2008, pb, approx. 110 pages