Conducting Satisfaction-Based Customer Surveys

A Guidebook for Long-Term Care Providers

Written by Vivian Tellis-Nayak, Ph.D., this step-by-step guidebook takes the guesswork out of conducting satisfaction surveys. Developed especially for independent facilities and those looking to improve their assessments, it focuses on practical implementation and provides the knowledge, processes, and tools needed to launch a new assessment activity or re-engineer an existing activity. The guidebook includes survey templates, model questions, and lists of resources to support implementation.

An excellent resource for Assisted Living Professionals.