Assessing Satisfaction in Health and Long Term Care

Practical Approaches to Hearing the Voices of Consumers

A publication that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction.
Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy.
Part II focuses on a broad range of specific areas or settings for assessment including in-home care, nursing homes, and assisted living.

An excellent resource for Assisted Living Professionals.