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Marketing
Customer for Life: Building Customer Loyalty
Building Customer Loyalty addresses critical contact points where customer loyalty can be built or destroyed. Gives steps on how to interact at each of the contact points.
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$282.00
Customer for Life: Don't Run Don't Hide
Don’t Run, Don’t Hide gives practical guidance on how to move upset or angry patients and family members into productive problem solving.
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$282.00
Customer for Life: No Second Chance
No Second Chance to Make a First Impression explores the basic principles and skills for gracious and effective telephone use in health care organizations.
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$282.00
Customer for Life: Recovering from Breakdowns
Recovering from Customer Service Breakdowns provides training in the steps of service recovery that can be applied by every person in your organization.
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$282.00
